1. Scope and contact
This policy describes the processing of personal data through the enquiry form on the EquipCaD information website. The website introduces visitors to software, learning materials and support. It does not accept payments or place orders for goods. For questions about data processing, updates to an enquiry or withdrawal of consent, contact ECad@equip.group.
2. Information received through the form
We receive your name, the email address and/or phone number you provide, your message and your company name if you choose to supply it. The contact method you select is sufficient for a reply. The company field is optional. Please do not include passport, payment, medical or other information that is unnecessary for your question, or information about other people without an appropriate basis.
The submission also records its date and time, IP address, browser information, the form language and page, a submission identifier and confirmation of the selected checkboxes. The versions and texts of the documents shown on submission, or their integrity values, are retained so that the content of the consent can be established. This information relates to the particular enquiry and is used for form security and evidence of your expressed choice, rather than advertising profiling.
3. How the data is used
The purpose of processing is to receive and consider an EquipCaD question, prepare a reply, contact you using your chosen method and, where necessary, continue communication about the same enquiry. Technical information helps prevent automated repeat submissions, distinguish enquiries and establish the circumstances of submission. Enquiries are not published on the website. The form is not used for promotional mailings, selling contact details, analytical monitoring of visitors or creating advertising audiences.
4. Basis and processing procedure
To submit an enquiry, the visitor provides separate consent to the processing described. Acknowledgement of this policy is recorded independently of consent. Viewing pages does not itself constitute consent to processing information from the form. If another legal basis applies to a particular processing activity, it must be assessed separately; consent relating to an enquiry does not automatically extend to other purposes.
Processing includes receiving, recording, organising, storing, updating, retrieving and using information to reply, and, where there are grounds, restricting processing and deleting it. It is carried out using the website database and may include actions by an authorised staff member when considering a message. The form does not automatically forward enquiries to email services, CRM, advertising or analytics systems. Access to enquiries is provided through a protected administration area.
5. Technical files and protection
The website uses technical cookies for the session and to protect form submissions against forged requests. Submission frequency is also limited. The current version has no advertising-network cookies or analytics trackers. Restricting technical cookies in your browser may prevent the form from working. These mechanisms do not replace organisational safeguards: access to enquiries must be granted only to those who need it for their work.
6. Retention and ending processing
Data is retained no longer than necessary to consider the enquiry and related communication, taking applicable legal requirements into account. Once the purpose has been achieved or consent has been withdrawn, processing is stopped and data is destroyed in the circumstances and within the time limits required by law. Where the law permits certain processing to continue without consent, the relevant basis and necessary scope are assessed separately. A consent record does not mean that all enquiry data may be retained indefinitely.
7. Your rights and requests
You may request information about the processing of your data, require inaccurate information to be corrected and, where the law provides grounds, require processing to be restricted or data to be destroyed. You may withdraw consent by writing to the email address above. Where possible, use the contact details used for the original submission and identify the date or subject of the enquiry; further verification information is requested only where needed. Withdrawal may prevent a further reply to the enquiry and does not invalidate processing lawfully carried out before it was received.
Requests are considered within the time limits established by applicable law. If you believe your rights have been infringed, you may contact Roskomnadzor or a court. The documents must be updated if the purposes or scope of processing change; a new version does not automatically extend previously given consent. Terms for using website materials are set out separately from this policy and the consent to data processing.